Job Vacancy

About Us

Accident Insurance Officer

Job Location: Rochester, Stanley House, although may be required to work elsewhere

Job Status: Permanent (Full-time)

Job Career Level: Experienced (Non-managerial)

Job Salary: £18,000.00 - £22,000.00 per year

Job Reference code: AIO/SH/1

Division: Human Resources

Hours: Monday to Friday, 08.00am to 17.00pm, with an hour unpaid lunch break per day

Reporting to: Human Resources Manager and Company Directors

Liaising with: Drivers, Managers, Insurance Brokers and Third Party Claimants


  • Assisting in the management of insurance claims for the Company’s fleet;
  • Processing the relevant paperwork following an accident, including accident reports and witness statements, and liaising with both the member of staff and their line manager;
  • Carrying out a regular audit of driving licences (including HGV entitlement/CPC cards);
  • Monitoring the Company’s Dart Charge and Congestion Charge accounts;
  • Advising Managers on investigations relating to motor claims and, where applicable, supporting them at the relevant meetings;
  • Reviewing open insurance claims on a daily basis;
  • Liaising with both the Compliance Director and Insurance Broker when settling claims, and recovering costs from Third Party Claimants and employees;
  • Liaising with the Finance/Payroll Department, regarding the recovery of costs, and submitting the relevant paperwork needed for processing;
  • Undertaking ad-hoc administrative duties, including supporting the Human Resources Department when necessary.


  • Non-specific, however previous experience in the insurance industry would be an advantage.


  • Previous experience in the insurance industry would be an advantage;
  • IT literate and in particular familiar with Microsoft Office;
  • Dealing with customers professionally.


  • Good communicator, able to liaise with employees, managers, claimants and insurers.
  • Organising and planning skills to ensure work programmes are established and followed;
  • Able to work with a minimum of supervision;
  • Reliable, responsible, numerate and commercially aware;
  • Receptive to training and new ways of working;
  • Work consistently to high standards of quality, health and safety.


  • A zero tolerance alcohol and drug abuse policy applies.

If you are interested in applying for this position, please send an email including your CV and covering letter to Alternatively, you can download, complete and return our application pack below to: MTS Cleansing Services Ltd, Stanley House, Anthonys Way, Medway City Estate, Rochester, Kent, ME2 4NF.

No agencies or advertising companies please.

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Application Form

All information given will be treated as strictly confidential. Please complete all secions below.

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No reference will be made to your current employer before an offer of employment is made.


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Why choose MTS?

  • 24/7 Reliability 01634 250326

    There is always someone to take your call - Our field service teams operate round the clock every day of the year.
  • Rapid response

    With hub depots throughout the region, we operate a highly flexible scheduling system. We instruct our nearest available tracked field service for the quickest response.
  • Competent first time fix

    Our fully qualified and experienced teams use high performance equipment to fix problems first time with no need for back up resources or second visits. We ensure the optimum solution for your needs.
  • Extensive range of waste solutions

    Our waste management services are available for both individual jobs and more complex packaged solutions. We offer a one-stop shop whatever your requirements and we are continuing to expand our range of services through innovation and investment.
  • Experienced and qualified team

    All management and staff receive full training and are qualified to demanding industry standards in their specialised disciplines. MTS invests in its people and, with low staff turnover, retains a considerable depth of experience to ensure Customers receive the best service. Email our team today at
  • Full QUENSH management systems

    MTS operates an integrated management system comprising the individual accreditations for ISO 9001 (Quality), 14001 (Environment) and 18001 (Health and Safety). Certified and regularly audited for compliance by BSI Customers are assured of rigorous processes and procedures supporting front line service delivery
  • Trusted service provider

    MTS is entrusted by major water companies across Southern and South East England to work safely to the highest performance standards under stringent environmental and financial control. Rail, airport and highway agencies similarly demand safe and secure services from MTS for the maintenance of critical infrastructure with minimum risk to the travelling public

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