A complicated burst water main in Hastings on Monday 27 April led to a massive effort from Southern Water and partners including MTS to support vulnerable residents who were left without water. The huge main was seven times larger than an average street water main and required extensive works to repair and recharge the system.
MTS rose to the considerable challenge of delivering bottled water to very vulnerable and elderly residents in 43 care homes in the area, plus another 140 households. The MTS effort involved the whole team including transport planners in the office, the out-of-hours team and frontline field staff who worked together to organise the delivery of 4710 litre bottles to more than 180 properties by 3am. All this was achieved by just seven vehicles and crews who did not arrive in the Hastings area loaded with their water cargo until 8pm.
In addition, in the early hours of the morning our traffic management partners, Double R TM, designed and established site specific drive-through water collection points at key locations for COVID-19 risk mitigation. Four MTS units were deployed to help stock these stations with water, helping to achieve something that had never been attempted before by either Southern Water, MTS or our partners.
Steve Gilson, Managing Director of MTS said; “I’d like to say a truly big thanks to all involved in the Hastings emergency response. It was amazing that we were able to help so many vulnerable and elderly people in such a quickly arranged operation. It did seem at one point that we might have bitten off more than we could chew, but with teamwork we made it happen. Thank you again to the Number One Team – all the MTS staff that perform such a sterling job day in, day out and with some long hours to boot!”
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