MTS supports Southern Water in burst main emergency

A complicated burst water main in Hastings on Monday 27 April led to a massive effort from Southern Water and partners including MTS to support vulnerable residents who were left without water. The huge main was seven times larger than an average street water main and required extensive works to repair and recharge the system.

MTS rose to the considerable challenge of delivering bottled water to very vulnerable and elderly residents in 43 care homes in the area, plus another 140 households. The MTS effort involved the whole team including transport planners in the office, the out-of-hours team and frontline field staff who worked together to organise the delivery of 4710 litre bottles to more than 180 properties by 3am. All this was achieved by just seven vehicles and crews who did not arrive in the Hastings area loaded with their water cargo until 8pm.

In addition, in the early hours of the morning our traffic management partners, Double R TM,  designed and established site specific drive-through water collection points at key locations for COVID-19 risk mitigation. Four MTS units were deployed to help stock these stations with water, helping to achieve something that had never been attempted before by either Southern Water, MTS or our partners.

Steve Gilson, Managing Director of MTS said; “I’d like to say a truly big thanks to all involved in the Hastings emergency response. It was amazing that we were able to help so many vulnerable and elderly people in such a quickly arranged operation. It did seem at one point that we might have bitten off more than we could chew, but with teamwork we made it happen. Thank you again to the Number One Team – all the MTS staff that perform such a sterling job day in, day out and with some long hours to boot!”

Why choose MTS?

  • 24/7 Reliability 01634 250326

    There is always someone to take your call - Our field service teams operate round the clock every day of the year.
  • Rapid response

    With hub depots throughout the region, we operate a highly flexible scheduling system. We instruct our nearest available tracked field service for the quickest response.
  • Competent first time fix

    Our fully qualified and experienced teams use high performance equipment to fix problems first time with no need for back up resources or second visits. We ensure the optimum solution for your needs.
  • Extensive range of waste solutions

    Our waste management services are available for both individual jobs and more complex packaged solutions. We offer a one-stop shop whatever your requirements and we are continuing to expand our range of services through innovation and investment.
  • Experienced and qualified team

    All management and staff receive full training and are qualified to demanding industry standards in their specialised disciplines. MTS invests in its people and, with low staff turnover, retains a considerable depth of experience to ensure Customers receive the best service. Email our team today at salesteam@mtscleansing.co.uk
  • Full QUENSH management systems

    MTS operates an integrated management system comprising the individual accreditations for ISO 9001 (Quality), 14001 (Environment) and 18001 (Health and Safety). Certified and regularly audited for compliance by BSI Customers are assured of rigorous processes and procedures supporting front line service delivery
  • Trusted service provider

    MTS is entrusted by major water companies across Southern and South East England to work safely to the highest performance standards under stringent environmental and financial control. Rail, airport and highway agencies similarly demand safe and secure services from MTS for the maintenance of critical infrastructure with minimum risk to the travelling public

FAQs

Got a question? Not sure which vehicle meets your needs? Go to our frequently asked questions section to find the answers. Alternatively, feel free to contact our expert team who will be happy to help.

Learn more






Sign up to our mailing list

Keep up-to-date with the latest news and updates by subscribing to our newsletter.